Return and Refund Policy

Last updated: July 29, 2026

Overview

This policy applies to custom products, personalized products, print-on-demand apparel, and other made-to-order merchandise purchased from Vibe Rantz Designs LLC.

Because these products are created specifically after an order is placed, they generally cannot be restocked or resold. Please review product descriptions, size charts, photographs, names, dates, text, and customization details carefully before completing your purchase.

Custom and Personalized Items

Custom and personalized products are final sale when the finished product accurately reflects the information, photographs, selections, and instructions submitted with the order.

We do not accept returns or exchanges on custom or personalized products because of:

• A change of mind

• A change in personal preference

• Customer-submitted spelling or date errors

• Incorrect photographs or instructions submitted by the customer

• Low-resolution, dark, blurry, filtered, or incorrectly cropped photographs

• Replacement photographs requested after production

• Minor handmade or printing variations that are not defects

This final-sale policy does not apply when an item arrives damaged, contains a production defect, is materially different from the correctly submitted order information or approved proof, is the wrong item, or when a remedy is otherwise required by law.

Print-on-Demand Products

Apparel and other print-on-demand products are created specifically after an order is placed.

We do not accept returns or exchanges on print-on-demand products because of:

• Buyer’s remorse

• A change of mind

• An incorrect size or color selected by the customer

• Fit or style preference

• A customer-provided address error

Please review the product description and available size chart before placing your order.

This final-sale policy does not apply if the wrong size or color was sent, the product is damaged, defective, or misprinted, or the product is materially different from what was ordered.

Damaged, Defective, or Misprinted Items

If a custom or personalized item arrives damaged or contains a production defect, please contact us within 7 calendar days of delivery so we can resolve the issue promptly.

If a print-on-demand product arrives damaged, defective, or misprinted, please contact us within 30 calendar days of delivery.

Email viberantzdesigns@gmail.com or use our Contact Form and include:

• Your order number

• A description of the problem

• Clear photographs showing the complete item

• Close-up photographs showing the damage, defect, or printing error

• A photograph of the size label or packing slip when applicable

• Photographs of the packaging when shipping damage is involved

Please keep the affected item and packaging until we provide further instructions.

After reviewing the claim, we will provide an appropriate corrected replacement, free reshipment, refund, or other remedy. You do not need to return a damaged, defective, or misprinted product unless we specifically provide return instructions.

If we require a return because of an error by Vibe Rantz Designs LLC or one of our fulfillment providers, we will provide the authorized return address and cover the authorized return-shipping cost.

Reporting an issue outside the requested timeframe does not limit any right or remedy provided by applicable law.

Incorrect Items

If you receive an item you did not order, the wrong size or color, or a personalized product that does not match the correctly submitted order information or approved proof, please contact us as soon as possible.

We will review the order and arrange an appropriate corrected replacement, refund, or other resolution at no additional cost to you.

Customer-Submitted Information

Customers are responsible for reviewing all names, dates, text, photographs, product options, sizes, colors, and personalization details before submitting an order.

We cannot provide a refund or replacement for an error contained in the customer’s original submission when the finished product accurately reflects the information provided.

If an error was made by Vibe Rantz Designs LLC or the finished product does not match the correctly submitted information or approved proof, we will make it right in accordance with this policy and the Custom Order provisions in our Terms of Service.

Color, Placement, and Handmade Variations

Screen settings may cause colors to appear slightly different from the finished physical product.

Minor variations in color, image placement, cropping, print positioning, or appearance may occur because of printing methods, available materials, garment sizes, and the handmade or made-to-order production process.

Minor variations that do not materially affect the product are not normally considered defects.

Order Changes and Cancellations

You may request an order change or cancellation within 24 hours of purchase, provided production or fulfillment has not started.

Because production or print-on-demand fulfillment may begin before the 24-hour period ends, submitting a request does not guarantee that a change or cancellation can be completed.

Once production or fulfillment has started, a custom, personalized, or print-on-demand order cannot normally be changed or cancelled.

If a cancellation is approved, the refund will be issued to the original payment method.

Lost Packages

If tracking does not show delivery and a package appears to be lost in transit, please contact us within 30 calendar days after the estimated delivery date.

We will review the tracking information and submit an available claim or inquiry with the shipping carrier or fulfillment provider.

If the package is confirmed as lost, we will provide an appropriate replacement, refund, or other resolution.

If tracking shows that a package was delivered but you cannot locate it, follow the missing-package steps provided in our Shipping Policy and contact us for additional assistance.

Incorrect Addresses and Returned Packages

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned because of an incorrect or incomplete customer-provided address, an unclaimed delivery, or the customer’s failure to accept the package, the customer may be responsible for reshipping costs.

A refund is not guaranteed when a made-to-order product was successfully produced and shipped to the address supplied by the customer.

If the address error was caused by Vibe Rantz Designs LLC or a fulfillment provider, we will correct the issue at no additional cost.

Shipping Delays and Unshipped Orders

If we cannot ship an order within the promised timeframe, we will provide an updated estimate and, when required, give the customer the option to accept the delay or cancel the unshipped order for a refund.

Authorized Returns

Do not mail an item back without contacting us first.

If a return is required, we will provide the appropriate return address, instructions, and any authorized return-shipping label privately. Items sent to an unauthorized address may not be received or processed.

Approved Refunds

Approved refunds are issued to the original payment method.

After we submit a refund, your bank, credit-card company, or payment provider may require additional processing time before the refund appears in your account.

Original payment-processing times and bank-processing times are outside the control of Vibe Rantz Designs LLC.

Contact Us

Vibe Rantz Designs LLC
Email: viberantzdesigns@gmail.com
Contact Form: https://viberantz.us/pages/contact

Nothing in this policy limits any consumer right or remedy that cannot legally be waived or restricted.