Quotes and project scope
Creator Services starts with a project inquiry. Displayed prices and form estimates are starting estimates, not final quotes. We review your requirements, compatibility, deliverables, and final pricing with you before payment or work begins.
Revisions
Essential Stream includes two design revision rounds. Stream Plus includes the Essential features. Revision scope for other packages and custom projects is specified in your quote. Additional work is priced for your approval.
Project timelines
Delivery estimates are confirmed after reviewing project complexity, availability, and the materials needed from you. Tell us your desired completion date in your inquiry.
Customer materials
Your project review identifies the logos, branding assets, references, and permissions needed before work can start.
Third-party software and compatibility
Your quote identifies required software, hardware, game licenses, subscriptions, and supported platforms. Third-party subscriptions, hardware, licenses, and paid features are not included unless specifically listed. Integration functionality depends on supported software, hardware, platforms, and access to the relevant features.
Project delivery
Your quote specifies the digital files, configuration instructions, project documentation, and delivery method included in your project. Mobile TikTok PNG designs are static PNG files, with no animation or app setup.
Project support
Support is defined for each project in its quote, including the assistance included and any additional work that would need a separate price and approval.
Payment after approval
Submitting an inquiry does not place an order or take payment. After the project scope and final quote are agreed, a payment request can be sent through Shopify checkout. Work begins under the agreed project arrangements.
Creator Services — Cancellation & Refund Policy
At Vibe Rantz Designs, every custom streaming project is created around the customer's individual requirements. We want our policies to be fair, transparent, and respectful of both the customer's investment and the work involved in bringing their project to life.
Before Work Begins
Customers may cancel their project for a full refund at any time before work has started.
For this policy, work begins when the project scope has been approved, payment has been received, and we have started actual design, development, or technical configuration.
Submitting an inquiry, receiving a quote, making payment, or scheduling a project does not by itself mean work has begun.
We will provide written confirmation when production begins.
After Work Begins
If a customer requests cancellation after work has started, we will review the project's progress and calculate a fair refund for work that has not yet been completed.
Any amount retained will reflect documented work performed, valued according to the agreed project quote, including any disclosed milestone values or hourly rates for work in progress.
We will provide a breakdown explaining the calculation. Charges for completed or partially completed work will not exceed the agreed project price.
Any unused portion of the payment will be refunded.
How to Request Cancellation
Customers may request cancellation by replying to their project confirmation email or contacting us through the website's contact form.
Please include your name, order or project number, and a brief cancellation request.
We will review the project's status, confirm whether production has started, and provide any applicable refund calculation.
Approved refunds will normally be initiated within 10 business days, subject to applicable requirements. The payment provider may require additional processing time.
Problems With Completed Projects
If delivered work does not match the features, functionality, or specifications established in the approved project scope, please contact us with a description of the issue.
We will review the reported problem and provide reasonable corrections at no additional design or development charge when the issue falls within the original approved requirements.
If an agreed deliverable cannot be provided or an issue cannot reasonably be corrected, we will review an appropriate partial or full refund based on the unfulfilled work and applicable customer rights.
Changes and Additional Requests
Changes to the original scope, additional features, and new design requests are not automatically included as corrections.
Any additional work outside the approved scope will be discussed and quoted before proceeding.
Third-Party Software
Some projects require software, subscriptions, games, or other third-party products.
Any additional third-party expenses must be disclosed and approved before they are incurred. Refunds for those expenses depend on the applicable third-party terms and customer rights.
Customer Rights
This policy does not limit or replace any rights customers may have under applicable consumer protection laws or payment-provider rules.
Our goal is to resolve concerns fairly, communicate clearly, and deliver the work agreed upon before production begins.
Vibe Rantz Designs — Creator Services
VibeRantz.us
This project information is separate from physical merchandise shipping and return policies.